Creating Value

My Article, “Value, satisfaction, loyalty and retention in professional services”, written along with Dr. Art Weinstein and Dr. Russell Abratt, has now been cited in at least 96 other scholarly publications per Google Scholar.


“We need to run toward the challenges, not flee as if distance will save us. Isolationism has never proved to be a viable strategy for nations, organizations, or individuals. Philosophers may be happy on lofty mountain tops, but we sinners have to run the world.” Alan Weiss

Who leads you?

“Out of every one hundred men, ten shouldn’t even be there, eighty are just targets, nine are the real fighters, and we are lucky to have them, for they make the battle. Ah, but the one, one is a warrior, and he will bring the others back.” ― Heraclitus

Orlando Massacre

Our hearts are with those murdered or injured by this heinous act at the Pulse Lounge in Orlando, Fl.  ALL businesses are now required to be vigilant with their security, our environment exceeds the old guard of the young burly guy standing at the door or the retired person dressed in a security guard uniform.… Read More