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Source: Creating Value

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My Article, “Value, satisfaction, loyalty and retention in professional services”, written along with Dr. Art Weinstein and Dr. Russell Abratt, has now been cited in at least 96 other scholarly publications per Google Scholar.

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“We need to run toward the challenges, not flee as if distance will save us. Isolationism has never proved to be a viable strategy for nations, organizations, or individuals. Philosophers may be happy on lofty mountain tops, but we sinners have to run the world.” Alan Weiss

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“Out of every one hundred men, ten shouldn’t even be there, eighty are just targets, nine are the real fighters, and we are lucky to have them, for they make the battle. Ah, but the one, one is a warrior, and he will bring the others back.” ― Heraclitus

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Dr. RJ Trasorras, MBA, CPP “The analyst of public opinion must begin then by recognizing the triangular relationship between the scene of action, the human picture of that scene, and the human resp… Source: Marketing Communications, Your Brand and Public Relations

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Dr. RJ Trasorras, MBA, CPP “The analyst of public opinion must begin then by recognizing the triangular relationship between the scene of action, the human picture of that scene, and the human response to that picture working itself out upon the scene of action”, (Walter Lippman, “Public Opinion, pg. 16 1922).  The analysts provide the… Read More

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